Cancellation & Refund Policy
At Attitude Spices, we are committed to delivering authentic quality and dependable service. Because spices, seasonings, hing, and pickles are food consumables, our return and refund policy is designed to ensure strict hygiene, food safety, and fair resolution for our customers.
1. Order Cancellation
- Before Dispatch: You may cancel your order at any time before it has been dispatched from our facility. Upon cancellation, a 100% refund will be credited back to your original payment method.
- After Dispatch: Once an order has been shipped and handed over to the courier partner, cancellations cannot be processed.
2. Returns & Replacements
Due to health and food safety standards, we cannot accept returns of food products once delivered and opened. However, we will gladly provide a free replacement or full refund under the following conditions:
- Damaged in Transit: The outer parcel or product packaging was noticeably broken, torn, or leaking upon arrival.
- Defective or Tampered Seal: The inner tamper-evident seal was broken before opening.
- Incorrect Item Delivered: The delivered product does not match the item, pack size, or quantity specified in your order confirmation.
3. Reporting an Issue (Within 7 Days)
If you experience any of the issues above, please notify our customer care team within 7 days of delivery:
- Email us at customercare@greyforce.in or WhatsApp us at +91 79916 26209.
- Include your Order ID, registered phone number, and clear photos/videos of the damaged packaging, shipping label, and batch number.
- Our team will inspect the claim and confirm your replacement or refund within 24–48 business hours.
4. Refund Timelines
Once your refund is approved:
- Prepaid Orders (UPI / Cards / Net Banking): The amount will be credited back to the original source within 5 to 7 business days, depending on your bank's processing cycle.
- Cash on Delivery (COD) Orders: Our team will request your bank account / UPI details to transfer the refund directly via NEFT/UPI within 3 to 5 business days.
5. Contact Us
For any assistance or questions regarding returns and refunds, please reach out to our dedicated support desk:
- Email: customercare@greyforce.in
- WhatsApp / Phone: +91 79916 26209
- Operating Hours: Monday to Saturday, 9:30 AM to 6:30 PM IST